1. Information We Collect
We may collect the following personal information from you during the booking, rental, or communication process:

Full name
Phone number
Email address
Mailing address
Driver’s license information
Payment details
Rental history
SMS opt-in or communication preferences

2. How We Use Your Information

Your information is used solely for business purposes related to your rental experience, including:

Confirming reservations
Processing payments and issuing refunds
Sending SMS notifications for booking updates, promotions, or support
Responding to questions and delivering customer service
Maintaining internal records for legal, operational, and security needs

3. Text Message Communications

If you provide your mobile number, you may receive SMS/text messages from Polk Express Car Rentals related to your reservation or promotions. You may opt out at any time by replying STOP to any message.

Message frequency depends on your rental activity and opt-in settings
Message and data rates may apply based on your mobile carrier
We do not send spam or unsolicited text messages

4. Data Sharing and Third Parties

Polk Express Car Rentals does not sell, rent, or share your personal information with third parties except under the following circumstances:

When required by law, subpoena, or legal process

For secure payment processing through verified platforms

To complete necessary operational tasks (e.g., insurance verification)

We take care to work only with trusted service providers who meet our data protection standards.

5. Data Security

We use secure systems and industry best practices to safeguard your personal information against unauthorized access, misuse, or loss. Access to customer data is limited to trained and authorized team members only.

6. Cookies and Website Usage

Our website may use cookies to improve performance, site functionality, and user experience. Cookies do not collect personally identifiable information unless you voluntarily provide it through forms or inquiries.

7. Your Rights and Choices

You have the right to:

Access the personal information we store about you

Update or correct inaccurate information

Request deletion of your records, as permitted by law

Change your SMS/text message preferences

To make any request regarding your data, please contact us using the information below.

8. Policy Updates

Polk Express Car Rentals reserves the right to modify this Privacy Policy at any time. Any significant changes will be communicated via our website or direct messaging. Continued use of our services indicates your acceptance of the updated policy.

Contact Us

Polk Express Car Rentals
40 Burton Hills Blvd Suite 200 Nashville, TN 37215
Phone : +1 800-367-2930